Free 3-Year Warranty

Free 3-Year Warranty

Store Name: GLOBAL HOME IMPORTS LTD
Address: 129a, London Road, Hazel Grove, Stockport, United Kingdom, SK7 4HH
Email: shopify@globalhomeimports.com
Phone: +44 161 419 2460

At GLOBAL HOME IMPORTS LTD, we stand behind the quality of our sofas. To ensure your peace of mind, we offer a free 3-year warranty on all our products. This warranty reflects our commitment to providing you with durable and long-lasting furniture.

What Does the Warranty Cover?

Our 3-year warranty covers any defects in materials or workmanship under normal use conditions, including:

  • Frame: Structural damage or defects in the sofa frame.
  • Cushioning: Issues with the sofa cushions, such as sagging or flattening, beyond normal wear and tear.
  • Upholstery: Defects in the fabric, leather, or stitching, including tears or seams coming apart.

What Is Not Covered?

While our warranty is comprehensive, it does not cover the following:

  • Normal Wear and Tear: This includes fading, softening of the cushions, or minor scratches that occur over time.
  • Accidental Damage: Damage caused by spills, pets, sharp objects, or improper cleaning.
  • Improper Use or Care: Any damage resulting from misuse, negligence, or failure to follow the recommended care and maintenance guidelines.
  • Modifications or Repairs: Any issues arising from unauthorized modifications, repairs, or alterations to the sofa.

How to Make a Warranty Claim

If you encounter a problem with your sofa that you believe is covered under our warranty, please follow these steps:

  1. Contact Us: Email us at shopify@globalhomeimports.com or call +44 161 419 2460 with your order number and a detailed description of the issue.

  2. Provide Evidence: We may ask you to provide photos or videos of the defect to help us assess the problem.

  3. Assessment: Our customer service team will review your claim and determine if the issue is covered under the warranty.

  4. Resolution: If your claim is approved, we will arrange for the repair or replacement of the defective part or the entire sofa, depending on the nature of the issue.

Additional Information

  • No Additional Costs: Our warranty service is completely free. If your claim is approved, there will be no charges for the repair or replacement, including shipping costs.

  • Transferability: This warranty is only valid for the original purchaser and is non-transferable.

  • Warranty Period: The 3-year warranty begins on the date of purchase. Please retain your receipt or proof of purchase as it will be required to make a warranty claim.

Contact Information

If you have any questions about our warranty or need assistance, please contact us at:
Email: shopify@globalhomeimports.com
Phone: +44 161 419 2460
Address: 129a, London Road, Hazel Grove, Stockport, United Kingdom, SK7 4HH

Thank you for choosing GLOBAL HOME IMPORTS LTD for your home furnishings. We are committed to providing you with high-quality products and exceptional customer service. Our free 3-year warranty is just one of the ways we ensure your satisfaction and confidence in our sofas.