FAQ
Frequently Asked Questions (FAQ)
Store Name: GLOBAL HOME IMPORTS LTD
Address: 129a, London Road, Hazel Grove, Stockport, United Kingdom, SK7 4HH
Email: shopify@globalhomeimports.com
Phone: +44 161 419 2460
Welcome to the GLOBAL HOME IMPORTS LTD FAQ page. Here, you will find answers to the most commonly asked questions about our products, shipping, returns, and more. If you have any further questions, please feel free to contact us.
1. What products do you sell?
We specialize in selling high-quality sofas in a variety of styles, colors, and materials to suit any home décor. Whether you're looking for a modern, classic, or contemporary design, we have something for everyone.
2. Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom. There are no additional shipping costs when you shop with us.
3. What is your return policy?
We offer a 30-day free return policy. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund, provided it is in its original condition and packaging. Please contact us at shopify@globalhomeimports.com to initiate a return.
4. How do I return a product?
To return a product, please email us at shopify@globalhomeimports.com or call us at +44 161 419 2460 with your order number and details of the item you wish to return. We will provide you with a prepaid shipping label and instructions on how to send the item back to us.
5. How long does shipping take?
Orders are typically processed within 1-3 business days. Once dispatched, delivery usually takes 3-7 business days, depending on your location within the United Kingdom. You will receive a tracking number once your order has been shipped.
6. Do you offer a warranty on your products?
Yes, all our sofas come with a 3-year warranty. This warranty covers any defects in materials or workmanship. If you encounter an issue with your sofa within this period, please contact us for assistance.
7. How can I track my order?
Once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this number to track the status of your shipment. If you have any trouble tracking your order, please contact us at shopify@globalhomeimports.com.
8. What payment methods do you accept?
We accept all major credit and debit cards, as well as other payment methods displayed on our website during checkout.
9. Can I change my delivery address after placing an order?
If you need to change your delivery address, please contact us as soon as possible at shopify@globalhomeimports.com or call us at +44 161 419 2460. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.
10. How do I contact customer support?
You can contact our customer support team via email at shopify@globalhomeimports.com or by phone at +44 161 419 2460. Our support team is available Monday to Friday from 9:00 AM to 5:00 PM GMT.
If your question is not listed here or if you need further assistance, please don't hesitate to reach out to us. We are here to help and ensure that your shopping experience with GLOBAL HOME IMPORTS LTD is as smooth and enjoyable as possible. Thank you for choosing us!